Claim for premium refunds

At the link below you may lodge a claim for a premium refund to the Danish Guarantee Fund and the bankruptcy estate. It is the same web formula to be used for both. The Danish Guarantee Fund and the bankruptcy estate will sort the claims themselves.

Click here to submit a claim for premium refunds >Web Formula / Return-of-Premium

After you have lodged a claim for a premium refund using the web formula, you will receive a confirmation e-mail to the e-mail address you have stated in the web formula.

When the bankruptcy estate and the Danish Guarantee Fund have handled the claim for a premium refund, you will receive a confirmation that the claim has been handled/registered in the register of debts in the bankruptcy estate.

Please be aware that receipt of compensation from the bankruptcy estate is subject to considerable uncertainty, given that the overview of the expected dividend still needs to be established. Dividend meaning the proportionate share to be received by a creditor when all claims cannot be fully satisfied. Full compensation from the bankruptcy estate cannot be expected.

For more information about the coverage from the Danish Guarantee Fund >Click here

The Danish Guarantee Fund only accepts claims for premium refund at the web formula. Therefore, The Danish Guarantee Fund does not accept claims for premium refund send by e-mail etc.

Questions regarding the online web formula may be directed to: claimssupport@alphagroup.dk

Claims of damage

The Danish Guarantee Fund and the bankruptcy estate has agreed with the claims handler about the continuation of the claims handling.

If you want to notify a new claim, you must notify the claim in accordance with the procedure described in your insurance policy and not directly to the Danish Guarantee Fund or the bankruptcy estate. Please contact your claims handler as stated in you policy. We also refer to the site “Country Specific Information” where the contact information on the claims handlers are listed. You might be aware of that all insurances ended the 11th August 2018. Therefore all claims occurred after the expiry of the 11th of August will be rejected by the claims handler.

Furthermore you may contact the claims handler, if you have questions about an already reported claim.

The claims handlers will report all approved claims directly to the Danish Guarantee Fund and the bankruptcy estate. Therefore, you should not notify your claim again either to the Danish Guarantee Fund or the bankruptcy estate. You might be aware of that the Danish Guarantee Fund only provide coverage for claims reported before the expiry of the 8th November 2018. Claims reported after this date will be against the bankruptcy estate.

If the claims handler has rejected your claim for damage and you do not agree on with the claims handlers decision, you may file a claim at a web formula for rejected claims.

Click here to submit a claim > Web Formula / rejected claims

The Danish Guarantee Fund does not accept any claims of damage. Therefore, please contact your claims handler regarding your claim of damage and the claims handler will report your claim to the Danish Guarantee Fund.