Policyholders and claimants in France

All insurances in Alpha Insurance A/S (now in bankruptcy) became void on 11th August 2018, cf. section 26 of the Danish Insurance Contracts Act. This entails that no claim related to an insurance event occurred after the 11th August 2018 will be covered by the policy. The different claims handlers are instructed how to handle the respective claims.

Please be aware that the Danish Guarantee Fund only provide coverage to certain claims in a limited period. For further information go to the site “ The Danish Guarantee Fund ”.

The claims handlers will report the approved claims against the bankruptcy estate or the Danish Guarantee Fund (if any cover).

Please be aware that payment of approved claims claimed against the bankruptcy estate must await the final validation of the trustee, which may take some years. Full compensation from the bankruptcy estate cannot be expected.

If you have any questions regard a specific claim, please contact the relevant claims handler.

Information notices

Click here to read the information to all policyholders and claimants in France

Pour les preneurs d_assurance et les victimes de France (to policyholders and claimants in France no. 1)

Updated news

Click here for information to the French structural defect policyholders, who have received confirmation that their claim is covered by the Danish Guarantee Fund’s area of coverage

Claims for premium refunds can be filed here > Return-of-Premium.

However, if you had a premium financer or broker, we suggest you consult your premium financer or broker, as they might have already filed for return premium on the policy or can assist with the process.

If the policy is taken out by a commercial entity, any claim for return premium must be filed against the estate.

Claims handler information

Dommage Ouvrage / Structural Damage / Liability (SFS policies)

Claims handler: ACS Solutions

Mail: gestion4@acsservices.eu


Dommage Ouvrage / Structural Damage (EISL policies)

Claims handler: ACS Solutions

Mail: gestion@acsservices.eu


Motor claims

Claims handler: POEMA / PUMA

Mail: info@poema.pf